Business Process Management

When left unorganised and unsystematised, poor business processes can lead to mayhem. At the individual level, people only see one part of a process, and very few can scan out and see the full effects of a process, where it starts and ends, the key data needed, and where potential risks and inefficiencies lie.

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Unmanaged, chaotic processes hurt businesses and lead to one or more of these scenarios:

• Time wasted

• More errors

• Increased blame

• Lack of data

• Demoralised employees

• Frustrated customers

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Applying business process management organisations can improve their processes and keep all aspects of operations running optimally.

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At VOCX, we understand the business benefits of business process management. We help you understand how to better manage your business processes and identify the root causes of process failure. Our business process experts use a combination of approaches including Lean, Six Sigma and BPM. However, the key element of our business process management approach is to help you understand how best to manage process change within your organisation.

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At VOCX, we have extensive experience consulting in Business Process Management (BPM). Our consultants have worked with customers to implement BPM within their organisations, including analysing and documenting existing business processes, developing and implementing BPM plans, managing changes, and mentoring staff through the change process. The goal of BPM is to eliminate knowledge gaps, human error and miscommunication and focus stakeholders on the requirements of their roles. In this way, it offers diverse benefits to organisations that go beyond cost savings and stakeholder value; it can also help reduce an organisation's time to market for new products and increase employee productivity and morale as well as customer satisfaction.

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Our Key Business Process Management Services Include:

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• Business process health checks and audits

• Understanding and applying Business Process methodologies and approaches – Six Sigma, Lean, BPM and detailed activity analysis

• Recommending strategies for improvements based on root cause analysis 

• Providing practical advice based on structured analysis and sound recommendations

• Providing effective support throughout the implementation of recommended strategies and solutions

• Developing structured transformation plans to ensure an ongoing successful operation

• Leading and managing the implementation of enterprise business process improvement projects for your organisation

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