Business Process Re-engineering

Business Process Re-engineering is the radical redesign of business processes to achieve dramatic improvements in critical aspects like quality, output, cost, service, and speed. Business Process Re-engineering (BPR) aims at cutting down enterprise costs and process redundancies, but unlike other process management techniques, it does so on a much broader scale. Business Process Re-engineering (BPR) is also known as process innovation and core process redesign which attempts to restructure or obliterate unproductive management layers, wipe out redundancies, and remodel processes differently.

 

Business Process Re-engineering (BPR) results in transformative change. However, transformative BPR is complex and has many interrelated moving parts. Before a company decides to adopt BPR for their functional reshuffling, we usually ask the following questions:

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• Are the current processes delivering expected values?

• Do the processes need to be redefined or redesigned?

• Are the processes in sync with their long-term mission and goals?

• How would they handle the existing processes if they were a new company?

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If a company concludes that it is, in fact, operating on complacent grounds, it has to identify the right kind of solution to address the problem or consider BPR for a total overhaul. Done well, BPR’s radical approach yields dramatic results for a company in terms of improved cycle times, product quality, productivity, and so on.

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To keep business process Re-engineering fair, transparent, and efficient, stakeholders need to get a better understanding of the key steps involved in it. Although the process can differ from one organisation to another, the steps listed below succinctly summarise the VOCX process:

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1. Map the current state of your business processes

2. Analyse them and find any process gaps or disconnects

3. Look for improvement opportunities and validate them

4. Design a cutting-edge future-state process map

5. Provide recommendations on different options for the future state

6. Operationalise opportunities and develop future state changes

7. Guide the Implementation of future state changes and be mindful of dependencies

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VOCX will not only help in leading the strategy for transformation that will cater for both enterprise transformation and customer excellence, but we will also drive the execution of the strategy. We will bridge the gap between strategy and delivery.

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VOCX brings a cohesive proven approach to Business Process Re-engineering through the application of best practice methods, techniques and deep business knowledge and experience in Business Process Re-engineering.

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As part of the process, we identify areas where Digital Transformation can be embedded into the business. Digital Transformation can come in the form of Robotic Process Automation (RPA), Intelligent Automation (Artificial Intelligence and Machine Learning), Analytics such as reporting, Customer digital experience, Information Management Systems and portals, Cloud and IoT.